We are still working as per usual here in the SJ's office. All of your packages are being dispatched within 1-2 business days of your order. Please allow some additional time for your package to arrive to you as we have seen an impact on international and domestic delivery times with our couriers.
We ship our all our orders via Canada Post. Once your order has been fulfilled we will send you a confirmation email with the tracking details so that you can track your parcel with the respective courier company.
We also ship worldwide. Depending on where you live, we use a combination of DHL, Fedex and Canada Post.
Please note that delivery timeframes are approximate and may vary based on time of delivery.
We ship orders each business day. For those products that are in stock and do not have a listed processing time you can expect your order to be dispatched within 2 business days*. Once your order is shipped we take no responsibility for delays that may occur as a result of our Couriers.
Canada Wide Standard : We offer flat rate postage for all orders being posted inside Canada and USA. For all other orders shipping is calculated based on your order weight and measurements. You may select additional upgrades to express your package at checkout.
* Excludes sale periods and unforeseen circumstances
We understand that sometimes exchanges and returns are necessary. We welcome returns or exchanges within 7 days of receival. Please contact us via email or message firstname.lastname@example.org to arrange a return or exchange. Your products must be received by us in new unwashed condition with its original packaging and tags in place. We are not able to exchange or refund any products that have been unpackaged and washed. Postage must be covered by you for all returns and exchanges. Please allow up to 7 days for us to process your return or exchange.